Welcome to our Knowledge Base
- Are changes to my account and product listings instant?
- Can I call partner support by phone?
- How do I add another product listing?
- How do I contact support when it's after normal business hours?
- How do I respond to traveler reviews?
- How long does it take to add a new product listing?
- What can the Partner Support Department do for me?
- Where do I send new photos and videos of my product listings?
- Am I responsible for credit card fees?
- Does TripShock handle my sales tax?
- How do I receive my payment?
- How long does it typically take to resolve issues with my payment?
- What happens if a traveler disputes a charge with their bank?
- What if my payment is incorrect?
- When can I expect to get paid?
- When should I reach out if I don't receive my payment?
- Can I have variable commission rates?
- Can I join if my business isn't operational yet?
- Can I sell with other travel websites?
- Do you offer exclusivity for companies and/or product categories?
- How do I join TripShock?
- How much does it cost to join?
- Is it worth joining TripShock if I'm a very small company?
- What if I decide TripShock is not the right fit after I have started or completed enrollment?
- Can TripShock collect liability information for me, such as security deposits or waivers?
- How do I recover damage repair fees?
- How much insurance do I have to have?
- What do I do if a mutual traveler gets hurt on my tour?
- What happens if I don't supply TripShock with my updated insurance when requested?
- Am I required to refund if it's raining, but the tour hasn't been cancelled?
- Do I have to accept every reservation I receive from TripShock?
- How do traveler refunds work?
- If a trip or rental is cut short, can I pro-rate?
- What happens if I'm not able to fulfill the order I received?
- What happens if the traveler is a No-Show?
- What is TripFlex and how does it work?
- Why does TripShock charge their travelers a booking fee? What is it for?
- Can I control how my TripShock promotes my business on Google?
- Can I control how TripShock advertises my business?
- Can I request TripShock not use my trademark in their external ads?
- How does TripShock rank tours in my destination?
- Why are other tours & activities in the same category always shown higher than mine?
- Will TripShock become an investor in my company, such as wrapping my boat or paying for my signage?