At TripShock, we know that great partnerships are the heart of our success. That’s why we’ve built a dedicated, full-time Partner Support Team to ensure you have everything you need—every step of the way.
Gone are the days of relying on a single point of contact for all your needs. We’ve transitioned to a robust support model, available 7 days a week, 365 days a year. Whether you’re looking to grow your presence on TripShock, update your listings, or resolve a concern, our Support Team is your go-to, first-stop resource.
What Can the Partner Support Team Help With?
If you’re unsure who to contact or what falls under Partner Support’s scope, here’s a quick look at some of the areas they can assist with directly—or connect you to the right team member who can help:
- Update Rates & Calendars: Made a change to your schedule or pricing? Let Support know!
- Switching Reservation Software? We’ll help get your listings aligned.
- Listing Updates: Send in fresh images, videos, or revisions to your product descriptions.
- Account Access: Need help logging into your partner portal? Want to respond to reviews or view your invoice? We’ve got you.
- Billing & Payments: Ensure your Bill.com account is set up correctly and that payments are flowing smoothly.
Contacting Partner Support Is Easy
You can reach our team through whichever method works best for you:
- Email: [email protected]
- Live Chat: partners.tripshock.com
- Phone: 850-424-5125 (Select option #3)
Whether you want to share feedback, ask a question, or get help optimizing your presence on our platform, we’re just a message away.
Let us take the guesswork out of partnership. We’re here to support your success—because when you win, we win.
