TripShock Partner Payment Guide

1. Payment Platform: Bill.com

TripShock uses Bill.com, a secure, third-party accounts payable platform, to process all partner payments via direct deposit.

• A Bill.com account is required to receive payments.

• Partners will be invited to set up their account via a Bill.com invitation from TripShock.
  • Please do not create an account independently, as this may interfere with our ability to connect you correctly as a vendor.
• TripShock does not issue paper checks or alternative payment methods.

2. Payment Amounts & Commission

• You will be paid the net amount, which reflects the total for completed bookings minus TripShock’s commission.
• Remittance details will reflect the bookings included in each payout, along with any applicable adjustments for cancellations, modifications, or refunds.
• You can find this payout breakdown by logging into the TripShock Partner App. These details are not available within Bill.com.

3. Payment Timing & Reconciliation

TripShock reconciles completed trips on a monthly cycle:

• Trips completed in Month A are typically reconciled and paid out by the first two weeks of Month B.
  • Example: A trip completed on August 14 would generally be paid by mid-September.

4. Minimum Payment Threshold & Combined Payouts

To streamline payment operations, TripShock may combine smaller balances into the next reconciliation cycle:

• If the total amount owed is under $500–$600, it may be rolled into the following month’s payout.
• This batching method ensures efficiency and helps minimize administrative delays.

5. Possible Payment Delays

Although we make every effort to issue timely payments, delays can occasionally occur due to:

• Bank holidays or federal closures
• Bill.com processing times or technical delays outside of TripShock’s control
• Missing or outdated account information (e.g., banking details or email)

TripShock is not liable for payment delays caused by third-party platforms, banking institutions, or the failure of partners to maintain accurate account information.

6. Managing Your Bill.com Account

Once your Bill.com account is created and active:

• TripShock no longer manages, monitors, or audits your Bill.com account unless requested by the partner.
• We do not have access to your banking details and cannot make updates or changes on your behalf.
  • This protects your data privacy and ensures compliance with security best practices.

If your contact information changes (email address, business name, etc.):

• You must update the information in your Bill.com dashboard, and
• Notify our Support Team so your TripShock records stay aligned.

TripShock Support is available in three ways:

• Phone: 850-424-5125 (Option 3)
• Email: [email protected]
• Live Chat: partners.tripshock.com