TripShock Partner Resource & Support Hub
Everything you need to know about partnering with TripShock
Welcome to your central resource for important TripShock partner information. Whether you’re just getting started or have been working with us for years, you’ll find the policies, payment information, account resources, best practices, and terms you need to manage your partnership all in one place.
Bookmark this page for easy access whenever you have questions or need to make updates to your TripShock account.
Getting Started & Managing Your Partnership
Welcome to TripShock: Partner Guide & Resources
New to TripShock? Start here. This guide covers the essentials of your partnership and points you toward the tools and resources you’ll use to manage your account and bookings.
TripShock Partner Policy & Best Practices Guide
A practical overview of the policies and standards partners should follow when selling through TripShock, along with recommendations for keeping your listings accurate, your operations running smoothly, and your guests happy.
Accessing & Managing Your TripShock Account
The TripShock Partner App is the easiest and most up-to-date way to manage your TripShock bookings. Log in to view and manage reservations, access important booking details, and stay on top of your TripShock activity in one convenient place.
If you have trouble logging in or accessing your account, please contact Partner Support at [email protected] for assistance. You can also view our quick video guide here.
Some partners may still use the TripShock Extranet to access and manage their bookings. While the Extranet remains available, we generally recommend using the TripShock Partner App for the newest and most streamlined experience.
If you currently use the Extranet and have questions about moving to the Partner App, our Partner Support team can help.
Integrations & Reservation Systems
Things to Know About TripShock and Integrated Systems
Using an integrated reservation system? Review important information about how TripShock bookings, availability, cancellations, and updates interact with connected systems.
Using WaveRez with TripShock? Find answers to frequently asked questions about your integration, including how TripShock bookings are handled, what information is shared between systems, and what to know when managing reservations through WaveRez.
TIP: Please confirm your booking system connection is active and syncing properly on a regular basis to avoid availability or pricing issues.
Payment Information
TripShock Partner Payment Guide
Learn how TripShock partner payments work, including payment schedules, processing information, and what to expect when receiving payments from TripShock.
Setting Up Your Bill.com Account
Follow our step-by-step instructions for setting up Bill.com so you can receive payments quickly and securely.
Listings & Product Updates
Make a Change to an Existing Listing
Need to update pricing, photos, descriptions, restrictions, inclusions, meeting information, or other details on a current TripShock listing? Please submit a request above.
Adding a new tour, activity, rental, or experience to TripShock? Submit a new listing request above with the information our team needs to build and publish your product.
Please note that each additional listing build is $50 for WaveRez partners and $100 for non-WaveRez partners. New listings require extensive setup, content creation, optimization, and review by our team to ensure each product is complete and ready for customers to book.
Explore Featured Placement Opportunities
If you’re interested in increased visibility, our team can share options for priority exposure on TripShock. Send us an email at [email protected].
NOTE: It’s important to regularly review your TripShock listings to ensure your seasonal pricing, blackout dates, inventory, policies, and trip details remain accurate and up to date. Keeping this information current is the partner’s responsibility, so please let us know whenever changes are needed.
Cancellation Policies
TripShock Partner Cancellation Policy & Fee Guide
Review TripShock’s cancellation policies, partner cancellation fees, exemptions, and best practices for minimizing cancellations and creating a reliable guest experience.
Terms & Conditions
Review the terms and conditions governing your participation as a TripShock partner, including the responsibilities and requirements associated with listing and selling your experiences through TripShock.
Getting the Most Out of Your TripShock Partnership
A successful TripShock partnership works best when your account information stays accurate and up to date. As your business evolves throughout the year, we recommend periodically reviewing the areas below to help prevent booking issues, keep your listings performing at their best, and make sure guests always have the right information.
You don’t need to wait for something to go wrong to reach out. Whether you have a quick update, want to confirm everything is working as expected, or would like help identifying opportunities to improve your performance, our team is always happy to help.
Support & Questions
Have a question or need a hand with your TripShock partnership? Our team is here to help with everything from day-to-day support and listing updates to integrations, payments, account optimization, and more. To help get your question to the right person—and get you an answer as quickly as possible—use the contact information below based on what you need.
- [email protected]: Your go-to, primary support contact here at TripShock, available 6 days a week. You can also live chat with us on partners.tripshock.com at the bottom right corner of your screen.
- [email protected]: Interested in Featured Placement? Need to send your COI? Bill.com or PayPal concerns? Want to schedule a chat regarding optimization? Questions about the Partner App? This is the one to use.
- [email protected]: Listing updates and everything product-related, including integrations, can be directed here.
- [email protected]: You can reach our Financial Administrator here for any accounting- and payment-related questions or concerns.
