Welcome to TripShock: Partner Guide & Resources

1. Partner Extranet: Managing Your Listings & Bookings

The TripShock Partner Extranet is your central hub for managing your bookings and business information. Through this platform, you can:

• View and manage upcoming and past bookings
• Access invoices and payment details
• Respond to customer reviews
• Update your account details

To log in, visit partners.tripshock.com and use your assigned credentials. You may also access your account via our web-based partner app that is mobile friendly. You can access it by visiting https://partnerapp.tripshock.com/login. If you need assistance accessing your account, contact Partner Support.

2. Taxes & Fees

TripShock includes taxes and fees in the rates provided to customers. However, as the Supplier, you are solely responsible for determining your tax obligations and ensuring compliance with local, state, and federal tax laws. This includes:

• Reporting, collecting, and remitting applicable taxes
• Ensuring all tax amounts are included in your Net Rate
• Remitting any required taxes to the appropriate government entities

For tax-related concerns, we recommend consulting a tax professional.

3. How You Get Paid

Payments for completed trips are processed via direct deposit through Bill.com, our accounts payable software.

• Setting up a free Bill.com account is required to receive payments
• Payments reflect the net amount after TripShock’s commission is deducted
• Payments are reconciled the month following a completed trip (e.g., a tour completed on August 14 will be paid within the first two weeks of September)

For payment-related inquiries, contact our Financial Administrator, at [email protected].

4. Understanding 1099s: Who Receives One?

TripShock uses the W9 tax information you provide to determine whether you will receive a 1099 form at tax time.

Who receives a 1099?

• Sole proprietors
• Partnerships
• LLCs taxed as sole proprietors or partnerships

Who does not receive a 1099?

• Corporations (C-corps & S-corps)
• LLCs taxed as corporations

If you have questions about tax reporting, we recommend consulting a tax professional.

A person must earn $2,000 or more in non-employee compensation from a business within a tax year to receive a Form 1099. (This changed from $600 to $2,000 in 2026.)

5. Finding & Marketing Your Products on TripShock.com

TripShock actively markets your products throughout the traveler journey, helping customers discover and return to your listings through:

• TripShock Discovery: Destination and activity searches, points of interest, Featured Placement, and our growing AnswerBase Q&A content designed around real traveler questions.
• Email & Remarketing: Targeted email campaigns and automated marketing, including cart abandonment and other behavior-based remarketing.
• Affiliate Distribution: Exposure through our network of vacation rental companies, destination websites, tourism businesses, and other travel partners.
• Paid & Organic Marketing: Google Ads, search engine visibility, social media, destination content, and other digital marketing efforts designed to drive qualified travelers to TripShock.

Together, these channels expand your reach beyond direct TripShock.com traffic and create more opportunities for travelers to discover and book your products.

6. Featured Placement

Looking to get more visibility and drive more sales on TripShock? Our Featured Placement program puts your tours front and center across high-traffic areas of our site. This includes destination pages, category results, and even the homepage.

Here’s how it works:

Rather than paying upfront, you agree to a higher commission rate on featured products. This performance-based model means you only pay more when you earn more. It’s a smart way to grow your business—especially during peak seasons or in competitive markets.

Benefits of Featured Placement

• Premium visibility across the site
• Higher placement in search results
• Increased exposure to travelers ready to book

Want to participate and get more eyes on your listings? Please reach out to us at [email protected] for more information.

7. Insurance Submissions: Ensuring Compliance

At TripShock!, it’s crucial that all our partners maintain an up-to-date Commercial Liability Insurance policy. This is a legal requirement that helps protect both your business and ours. To ensure compliance, we ask that you submit your updated policy to us annually.

How to Submit Your Insurance Documentation

• Obtain Updated Insurance: When you receive your updated Commercial Liability Insurance policy from your provider, make sure it covers the required coverage amounts and dates. Policies should be renewed each year to remain valid.
• Submit the Policy to TripShock: Send a copy of your updated insurance policy to [email protected]. Alternatively, you can submit your policy here.
• Keep Your Information Updated: Be sure to submit the updated insurance information promptly to avoid any disruptions in your partnership with TripShock.

Commercial Liability Insurance protects against potential legal and financial liabilities that may arise during your business operations. Having an active policy on file ensures that we’re all protected and can continue working together smoothly.

8. Contacting TripShock for Your Unique Support Needs

Have a question or need a hand with your TripShock partnership? Our team is here to help with everything from day-to-day support and listing updates to integrations, payments, account optimization, and more. To help get your question to the right person—and get you an answer as quickly as possible—use the contact information below based on what you need.

[email protected]: You can reach our Financial Administrator here for any accounting- and payment-related questions or concerns.

[email protected]: Your go-to, primary support contact here at TripShock, available 6 days a week. You can also live chat with us on partners.tripshock.com.

[email protected]: Interested in Featured Placement? Need to send your COI? Bill.com or PayPal concerns? Want to schedule a chat regarding optimization? Questions about the Partner App? This is the one to use.

[email protected]: Listing updates and everything product-related, including integrations, can be directed here.