TripShock + WaveRez: Partner FAQs

TripShock and WaveRez are connected with 100% live availability. You can simply manage your schedule and bookings directly on WaveRez and it stays synced with TripShock, updated in real time. When an order is created on TripShock, it automatically sends that information to WaveRez where you can even adjust that order’s date and time directly from WaveRez. Your schedule from the moment an item enters a cart on WaveRez, is automatically removed from availability on TripShock and vice versa. This makes managing orders from your business, online or internal, and TripShock’s bookings seamless.

If you have additional questions, please reach out to WaveRez support at [email protected].

1. Does TripShock have access to my WaveRez dashboard?

Yes, TripShock does have the ability to access the WaveRez system. However, their view of your system is very restricted. They can only view the Daily/Hourly Manifest, Matrix View, and Tours View (if applicable). They cannot see totals or payment amounts nor can they open an order. They also cannot adjust availability as you can from any of these views. It’s basically even more limited than the view only user restriction in WaveRez.

2. Do I have to pay my WaveRez booking fee on TripShock orders?

No, your online booking fee from WaveRez does not apply to TripShock orders.

3. Will my TripShock listing update when I make changes to my WaveRez listings?

Yes and no. Some information is synced between the two systems, mostly anything involving availability. Some typical examples of what does sync would be bookings blocking availability, closing schedules/equipment/online availability, and adding schedules/equipment. Pricing and listing descriptions/details do not sync between the two systems. If you’re unsure about a change syncing with TripShock, please contact [email protected] for more information and assistance with making changes.

4. How do I change my prices or schedules on TripShock?

For prices, you can email [email protected] or [email protected] to update your prices on TripShock. For schedules, you can simply update your schedule on WaveRez and make sure you keep any pen and paper reservations entered into WaveRez manually to keep your schedule on WaveRez current. This will automatically reflect on TripShock.

5. Do I have to confirm TripShock orders?

This is an option that we usually set up during the initial training for WaveRez. We recommend auto-confirming orders from both TripShock and WaveRez. These can be set independently of each other. If auto-confirm is on, orders that come from TripShock will automatically be set as confirmed. If it’s turned off, they will be set as paid when they’re booked. This means you’ll need to confirm each TripShock order as it comes into the system. As long as you keep your availability current on WaveRez, auto-confirming orders is definitely easier!

6. How do I cancel an order from TripShock?

In order to cancel an order from TripShock, you’ll have to reach out to [email protected] or call 850-424-5125 Option 3. You can also set the status of that order on WaveRez to Unconfirmed and leave partner notes to cancel with reason.

7. Can I make changes to TripShock orders on WaveRez?

Yes, some changes. You can change the date and/or time of the order as long as the price will remain the same. Any change to an order that would affect the price of the order, has to be sent to the Partner Support Team at TripShock for change as they’ll contact the customer to inform and gain consent for these monetary changes.

8. What happens when a TripShock customer needs to make changes to their order?

A TripShock customer can call TripShock to make changes to their order if they affect the price of the order, otherwise you can manage the date/time of that order inside WaveRez.

9. What if a customer needs a partial refund?

If the customer needs a partial refund, you can contact the Partner Support Team to request part of the funds be returned to the customer.

10. Can TripShock representatives see notes on orders that I add to WaveRez order details?

Yes, the TripShock team can see partner notes left on TripShock orders, as well as the status of that order on WaveRez.

11. Can additional options like gratuity or damage deposits be charged by TripShock?

Yes and no. TripShock cannot charge for gratuity or damage deposits. However, additional options set up in WaveRez can be offered on TripShock. These additional options include things like GoPro, dry box, or wet suit rentals for example. However, these additional options must be purchased at the time of the order creation. They can be added later, but they must be added by a TripShock team member.

11. What is the WaveRez Reseller Marketplaceand why should I use it?

The WaveRez Reseller Marketplace lets you recommend and book TripShock tours and activities for your guests while earning an exclusive 50% commission on qualifying bookings. It’s an easy way to better serve guests, offer activities beyond your own inventory, and create an additional revenue stream. Learn more about the WaveRez Reseller Marketplace here.

Questions or Concerns? We’re Here to Help.

TripShock’s Support Team is available 7 days a week to help with cancellations, rebookings, or operational concerns.

Live Chat: partners.tripshock.com
Phone: 850-424-5125 (Option 3)
Email: [email protected]

We appreciate your partnership and are here to help you succeed.