In an effort to better assist partners, TripShock launched the Partner Support Department back in the Summer of 2019. Partner Support Department focuses on the everyday needs of partners including calendar management, bug troubleshooting, and account questions.
The Need For Dedicated Support
From boat tours to history museums, TripShock Partners include a large number of tours, attractions, and things to do. In the past, partners have relied on customer support, or direct contact with a Market Manager to relay information or resolve issues. With a diverse partner roster, and rapidly growing customer base, this method of communication has become less efficient than in prior years.
The Partner Support Department, along with the addition of the Supplier Help Center found at the Partner Knowledge Base, is a huge step forward in TripShock’s B2B support strategy.
Greg Fisher, CEO of TripShock, recently was quoted saying, “We are so glad to have finally reached a point in our company where we can provide dedicated support to address the needs of our partners.” Fisher went on to say, “Through our Partner Support Department, we will be able to provide a better experience to our valued customers and vendors.”
What to Expect From Partner Support
The Partner Support staff is dedicated to addressing partner concerns, issues, and general questions. The support staff is trained to handle a myriad of both common and irregular partner inquiries.
Market Managers will still be available for strategizing and managing partnerships. Partners should reach out to the assigned Market Manager for higher level business interactions like negotiating terms of their agreement, or dissatisfaction with the partnership.
The Partner Support Department will be trained to help with the following:
- Close and open calendars
- Change pricing as needed (for holiday, events, etc.)
- Update wording on listings or ticket descriptions
- App assistance and training
- Bug troubleshooting
- Questions regarding existing partner accounts (billing, etc)
- Support for newly signed partners
- & More!
How to Contact Partner Support?
The Partner Support Department is open during normal business hours, with a support agent ready to help at all times. Partners can contact the department through email, LiveChat, or over the phone.
To Contact via Email – Send email inquiries to [email protected]
To Contact via LiveChat – LiveChat will be available on Partners.TripShock
to Contact via Phone – (850) 424-5125, select option 3 to speak to partner support agents
Partner Support Department Hours – 7 days a week, 8am – 5pm cst
Before you get in touch, remember to check out our Supplier Help Center found at partner help