Welcome to our Knowledge Base
What do I do if a mutual traveler gets hurt on my tour?
If a mutual customer gets hurt on your tour, please alert our customer support team at 850-424-5125 as soon as possible, but not more than 48 hours after the incident occurs so we are aware of the situation. It is our policy to not refund or comment on the issue unless instructed by your organization. Please review TripShock’s Supplier Terms and Conditions for our compete liability policy.