Welcome to our Knowledge Base
< All Topics

What happens if a traveler disputes a charge with their bank?

Sometimes our travelers will initiate a dispute with their bank or credit card company if they feel they should not pay for the activity. Sometimes the dispute is due to fraud, but other times it’s due to a disagreement between the partner and the traveler. A TripShock risk associate will investigate each case and determine how to best handle each one. Depending on the nature of the dispute, and the facts from both parties, a risk associate will make a good faith resolution.

In order to ensure a dispute is handled in your favor, please provide TripShock as much documentation as possible. Please email: [email protected] with this information and include the customer name and confirmation number. Disputes MUST be answered within 14-30 days, so time is of the essence.