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What is TripFlex and how does it work?
TripFlex is a cancellation insurance that we offer customers to help encourage them to book without fear of losing their money due to a last minute change of plans. If a customer calls to cancel an order after the permissible cancellation period has passed, an agent will reach out to see if the refund is approved by you. If it is not approved, and the customer purchased TripFlex coverage, we will process a claim and you, the partner, will still be paid your net and the customer will be refunded for the order less the TripFlex coverage.