Welcome to our Knowledge Base
Who do I contact for changes to my account or product listings?
We offer a dedicated support center for partners. You may contact our support team by emailing [email protected] or by phone at 850-424-5125 ext 3. The partner support team is available 7 days a week from 8am-5pm CST. Times may vary during holidays.
Here are some popular tasks the supplier support team can assist with
- Calendar & schedule updates
- Rate changes
- Reservation changes and updates
- Technical issues
- Username and password retrieval
- Listing updates (photos, video, text)
- Business info (address, phone, banking)
We highly recommend downloading the TripShock supplier app for many self service functions such as calendar updates, reservation udpates, review responses, billing info, and much more. Please contact our supplier support team for your username and password if needed.